| Installation |
| The correct Hardware key was not found |
I just downloaded and installed the Fitmaster program from your website. However, each time I start Fitmaster, the error message "The correct Hardware key was not found" comes up and I cannot analyze my data. Patchmaster runs without any problems on the same computer.
Please be aware, that a Fitmaster dongle is required for running this program. Fitmaster is not supported by the Patchmaster dongle.
If a Fitmaster dongle is connected to your computer, but the error message comes up anyway, then the dongle might be defective. Please contact our support team. They will send you software for testing your dongle.
| Stacking parallel port dongles |
I want to use Patchmaster and Fitmaster on the same computer. I received two parallel port dongles from HEKA for these two programs. However, my computer is equipped only with one parallel port.
The parallel port dongles can be stacked. Usually, it is no problem to use up to 3 of these dongles at the same printer port.
| Dongle Exchange |
We replaced our old set-up computer by a new one, which does not have a parallel port for connecting the dongle.
The old parallel port dongles can be exchanged for an USB type dongle. This USB dongle is supported by newer Patchmaster versions and by PULSE 8.80, but not by older PULSE versions.
For prices please contact our Sales department or your local distributor.
| Missing Scale file |
I just installed my new EPC 10 USB amplifier with the latest Patchmaster version from your web site. Upon starting Patchmaster it asks for the file "SCALE-590275.EPC". I can't find this file on my computer?
The scale file is the individual calibration file of your amplifier. You should have received either a floppy disk or an USB stick with this scale file. Please copy the scale files (Scale-xxxxxx.epc, and CFast-xxxxxx.epc) into the HEKA\E9Screen folder of your Patchmaster installation. The next time Patchmaster is started, it should automatically load these files.
If you cannot find the floppy or USB stick, then you can easily create new scale files by re-calibrating the amplifier from the EPC10USB menu of Patchmaster.
| LIH 1600 error: Optical link not working |
I have connected my EPC 10 amplifier to a new computer. The latest Patchmaster version, the "EPC driver" from your website and the dongle driver have been installed successfully.
Upon starting Patchmaster, the error message "LIH 1600 error: Optical link not working" comes up. What does this mean and how can it be fixed.
This error message can have several reasons:
In the best case, the two optical cables are not properly connected. The red optical output at the PCI-1600 board must be connected to red input at the rear of the EPC 10 amplifier. The blue input at the board must be connected to the blue output at the amplifier. Upon connecting the cables to the amplifier, you should hear a low click noise.
The error could also be caused by a bent optical cable. You can check, if the cables are OK, if you disconnect the "blue" cable from the PCI board. You should see a red light in the open end of the cable. The same applies, if you disconnect the "red" cable from the rear of the amplifier.
Finally, the PCI board or the built-in LIH 1600 board of the amplifier could be defective. If you can't see the red optical signal from the outputs of PCI board or amplifier, then please contact our support team.
| Patchmaster and 64-bit operating systems |
Can your software be run on a 64-bit operating system?
Yes, the latest versions of our software (Patchmaster, Fitmaster, ...) can be run on a 64 bit operating systems. If you are using older hardware, such as an EPC 9, EPC 10 (PCI), ITC-18, ITC-1600, or ITC-16, then make sure to install the most recent driver from our website. This driver is compatible with 32-bit and 64-bit systems.
Please note, that EPC 10 USB amplifiers and LIH 8+8 interfaces do not require a driver installion.
The older PULSE software cannot be used with 64-bit operting systems.
| Error(5): Invalid Range File Version! |
I tried to calibrate the EPC-9 with the function in PULSE 8.80, while there is an error popping up with the message, "ERROR(5): Invalid Range File Version! Load anyway?". If I click yes, then another window with a message,"ERROR(1) reading range file." appears.
This error message indicates that the selftest.epc file in your HEKA\E9screen is not compatible with your Patchmaster (or PULSE) version.
Upon starting the calibration procedure, the selftest.epc file (range file) is loaded. From this selftest.epc file, several versions do
exist. You must make sure, that the correct version for your Patchmaster (or PULSE) version is installed on your system.
The selftest.epc file should be stored in the folder HEKA\E9Screen. Please search for all files with the name "selftest.epc" within the HEKA folder. Then delete all these files and re-install Patchmaster (or PULSE) After that, the calibration should work.
| LIH error: Incorrect DSP version ID |
Since I have updated to a new Patchmaster version, I get the error message : "EPC10 initialization failed: LIH error: Incorrect DSP version ID (0x82203000)" upon starting Patchmaster. I have an EPC 10 amplifier with PCI 1600 board.
This error message indicates, that the installed "EPC driver" is not compatible to your Patchmaster/PULSE version. You should always install driver and Patchmaster/PULSE from the same source. If you have downloaded a new version from our web site, then install the "EPC driver" from that page, too.
| Creating telegraphing lookup table |
We would like to use the gain telegraphs of our Warner BL-535 amplifier with Patchmaster but cannot find a table. What can we do?
The easiest way to create a lookup table is to modify one of the existing ones. In your case the table IGainTable_WarnerBC-255A would be a good starting point.
Using the Windows Notepad application open this file from the folder Heka/Patchmaster/LookupTables. The following text will be displayed:
FACTOR = 1.0E+9 ; values given in [mV/pA] (milli-volts per pico-amperes)
1.1 200 ; 200.0 mV/pA
0.9 100 ; lookup table for "I-Gain" of BC-525A Bilayer Clamp
The right column represents the amplifiers Gain setting, while the left is the voltage that is send out on the Gain telegraph BNC. Any text that follows a ";" is treated as a comment.
To create the new table the telegraphing output values are required. These can usually be found in the amplifiers user's manual. Based on this information the new table would look something like this:
FACTOR = 1.0E+9 ; values given in [mV/pA] (milli-volts per pico-amperes)
5.4 1000 ; 1000.0 mv/pa
4.9 500 ; lookup table for "I-Gain" of BC-535 Bilayer Clamp
Please note that the voltage values are slightly smaller than the values shown in the manual. This is required to compensate for any offset variations on the interfaces A/D inputs.
Once all of the modifications have been made, select "Save As" from the File pull-down menu. Change the filename from IGainTable_WarnerBC-525A to IGainTable_WarnerBC-535. Verify that the Encoding is set to "ANSI". Select Save!
The same steps can be used to create a bandwidth table as well.
| LIH 1600 error: Open Registry (0x.....) |
I installed EPC 10 amplifier and software on a new computer (Win XP). Drivers for dongle and PCI-1600 board are installed. However, each time I start the software, I get the error message "LIH 1600 error: Open Registry".
The first time you start Patchmaster (or PULSE) after installing (or updating) the driver for the PCI board, you must be logged in as an administrator. The driver tries to write to the Windows registry. This failes, if you are logged in as a user.
For Windows 7-Users it is also recommended to lower the threshold of the "User Account Control Settings". (Control Panel - User Accounts - Change User Account Control Settings -> Never Notify). Reboot the system.
After these entries have been written to the registry, no administrative permissions are required for running Patchmaster or PULSE and you can increase security levels again.
| Loading Configuration File: xx parameter(s) missing. Load it anyway? |
After updating my Patchmaster version, the error message "Loading Configuration File: xx parameter(s) missing. Load it anyway?" came up. What does this mean ?
The configuration file (Patchmaster.set) is changing with each new version. New parameters are added, others might become become obsolete. If a new version is installed in an already existing Patchmaster folder, then the old setting file is not overwritten. Instead, Patchmaster offers to convert it to the new format by adding missing parameters. So, the message you get is not an error message, it is just for your information. If you decide, not to load the old configuration file, then Patchmaster will start with the default settings.